Privacy Policy

At KC Plumbing, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website or services, you agree to the terms of this policy.

1. Collection of Personal Data
We collect personal data that you voluntarily provide to us, which may include:

Name, email address, contact number

Mailing address or billing information

Date of birth or demographic details

Reservation or order details

Feedback, enquiries, or complaints

Employment applications and resumes

Any other data you submit to us via our website, forms, or communication

We may also collect non-personally identifiable information such as IP address, browser type, and cookies for analytics and site functionality.

2. Purpose of Collection
Your personal data may be used for purposes including:

Processing reservations, orders, or payments

Managing customer service or feedback

Marketing and promotional communication (with your consent)

Improving our services, website, and customer experience

Recruitment and employment processes

Legal and regulatory compliance

3. Disclosure of Personal Data
We do not sell your personal data. We may disclose your information:

To affiliated brands and entities within KC Plumbing

To third-party service providers assisting with operations (e.g. payment gateways, marketing platforms)

When required by law or in response to legal processes

To protect the rights, property, or safety of KC Plumbing, our users, or the public

All third parties are contractually obligated to protect your data in accordance with applicable laws.

4. Consent
By providing your personal data, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time by contacting us (see Section 9). However, withdrawing consent may affect your ability to access certain services.

5. Protection of Data
We implement reasonable administrative, physical, and technical measures to protect your data from unauthorized access, use, disclosure, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Retention
We retain your personal data only as long as necessary for the purposes stated above or as required by law.

7. Access & Correction
You may request access to your personal data or ask for corrections if the data is inaccurate or incomplete. Requests can be sent to our Data Protection Officer (see Section 9).

8. Use of Cookies
Our website may use cookies to enhance your experience, remember your preferences, and analyze web traffic. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies.

9. Contact Us
For questions, access or correction requests, or to withdraw your consent, please contact:

Data Protection Officer
KC Plumbing
Address: 6D Mandai Estate #05-05
Mspace Singapore 729938
Email: kctan_plumbing@yahoo.com
Phone: +65 9187 9811 | +65 6742 5688
Whatsapp: +65 9187 9811

10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it periodically to stay informed of how we are protecting your information.